Return & Refund Policy

To ensure a smooth return process, please follow the steps below:

Provide Evidence:

• Upload photos or videos of the damaged item. If photos are insufficient to show the damage, please provide a video.

Proof of Complaint:

• Include a screenshot of the email or dispute received, showing the name, date, and content of the complaint (e.g., PayPal Dispute, email, etc.).

Return Items:

• If requested by our Dispute Team, the products must be returned to AidCup.

Unacceptable Disputes

AidCup shall not accept disputes under the following circumstances:

a. The buyer does not like the product.

b. The product description is not accurate.

c. The product has an unusual smell.

d. The buyer ordered the wrong items or SKU.

e. The shipping address provided was incorrect.

f. Product differences were agreed upon in advance.

g. Tracking information was deleted by logistics companies or local post offices.

h. Packages returned, discarded, or detained due to the consignee’s failure to comply with customs clearance requirements in accordance with the foreign trade policies of certain countries.

For any questions or further assistance, please contact our customer service team.

Contact

AidCup
contactus@aidcup.com
+639 944 223 403